We know a lot of our customers by name and we often know what they are going to eat because some of them are pretty predictable. That's certainly not a bad thing; John eats the avocado BLT almost every day. In that spirit of predictability we can usually assure you that we'll be friendly, interested in you and hopefully we'll find something to laugh about.
Behind the counter can be interesting. Being committed to a standard and attempting to get food out quickly and putting a happy face on operations can take it's toll. We have a few constant points of conflict between Linda, Anne and John. They are quite funny when I try to explain them:
- never-ending conflicts about whether a soup cup is too full or not full enough
- arguments about whether our "to go" orders should have napkins at the bottom of the bag or the top
- how many words should we use to describe our daily specials
- Facebook posts that are too wordy
- Facebook posts should always have photos (or not)
- It goes without saying that we argue about hours of operation all the time
- "You talk too much to customers" or "You don't talk to customers enough"
- Pantry shoppers: "ask them if they need help" versus "leave them alone"
- take all orders at once or drag it out tactfully
- whether ketchup should be banned or offered
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